Real-TimeSupport
24/7 logistics support with 30-second response time and 95% first-call resolution. Stay connected with live GPS tracking and multi-language assistance.
24/7 Assistance
Always Here.Always Ready.
Get instant help with 30-second response time, 95% first-call resolution, and support in 10+ Indian languages. Our 100+ trained experts are available 24/7/365.
Support Channels
Multiple WaysTo Reach Us
Choose your preferred channel - phone, chat, email, or WhatsApp. We're here to help 24/7.
Instant • Human
24/7 Phone Support
Dedicated helpline with instant human assistance for urgent queries and shipment updates.
Real-Time • Convenient
Live Chat Support
Real-time chat assistance through website and mobile app with instant responses.
GPS-Enabled • Proactive
Shipment Tracking
Live GPS tracking with proactive alerts, status updates, and ETA calculations.
Personal • Enterprise
Dedicated Account Manager
Personal relationship manager for enterprise clients with direct escalation line.
Critical • Immediate
Emergency Response
Immediate escalation and resolution for critical issues with 15-minute response.
How It Works
From QueryTo Resolution
Reach Out to Us
Contact via phone, chat, WhatsApp, or email - choose your preferred channel for instant assistance.
Issue Assessment
Our trained experts quickly understand your query and assess the urgency level for appropriate routing.
Instant Resolution
95% of issues resolved on first contact with real-time tracking updates and proactive notifications.
Follow-Up & Feedback
Post-resolution follow-up to ensure satisfaction and continuous improvement through feedback.
Service Levels
Choose YourSupport Level
Key Features
Why Our SupportStands Out
30-Second Response
Average response time under 30 seconds across all channels with 100+ trained logistics experts ready to assist.
24/7/365 Availability
Round-the-clock support every single day of the year including weekends, holidays, and festivals.
95% First-Call Resolution
Industry-leading first-call resolution rate ensuring your issues are solved immediately without callbacks.
Multi-Language Support
Support in 10+ Indian languages including Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, and more.
Live Tracking
AdvancedShipment Tracking
Stay informed every step of the way with real-time GPS tracking, proactive notifications, and complete visibility.
- Real-time GPS location updates
- Estimated delivery time calculations
- Automatic delay notifications
- Proof of delivery with signatures
- Temperature monitoring (cold chain)
- Route optimization alerts
- Delivery attempt notifications
- Custom milestone tracking
Live
GPS Tracking
Got Questions?
Frequently AskedQuestions
Use your tracking number on our website or mobile app for live GPS updates with real-time location, estimated delivery time, and proactive notifications for delays or delivery attempts.
Our average response time is under 30 seconds with 95% first-call resolution rate. Priority support offers 30-minute response, and Enterprise support gets 15-minute response with dedicated account managers.
Yes, our support is available 24/7/365 through phone, live chat, WhatsApp, and email with 100+ trained logistics experts ready to assist you any time of day or night.
BLI provides support in 10+ languages including English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Bengali, and Punjabi to serve customers across India.
Need Help Right Now?
Our support team is standing by 24/7 to assist you with any logistics needs or questions.
24/7
Support Available
30s
Avg Response Time
95%
First Call Resolution
10+
Languages Supported