Privacy Policy

1. Introduction

BLI - Bansal Logistics of India ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services or visit our website at blirapid.com.

2. Information We Collect

We collect information to provide better logistics services to all our customers. The types of information we collect include:

• Personal Information: Name, email address, phone number, company name, GST number
• Shipping Information: Pickup and delivery addresses, shipment details, tracking information
• Business Information: Company details, billing information, transaction history
• Technical Information: IP address, browser type, device information, usage data

3. How We Use Your Information

We use the collected information for various purposes to provide and improve our logistics services:

• Process and manage your shipments and deliveries
• Provide real-time tracking and updates
• Generate invoices and process payments
• Communicate about service updates and offers
• Improve our logistics network and services
• Comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Partners: With our logistics partners for delivery execution
• Legal Requirements: When required by law or government authorities
• Business Transfers: In case of merger, acquisition, or asset sale
• With Consent: When you give us explicit permission to share

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Data portability (receive your data in a structured format)

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our logistics services
• Comply with legal obligations (GST records, invoices)
• Resolve disputes and enforce agreements

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date